FAQs

  1. How do I place an order?
    Browse our site, choose the items you want, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and follow the prompts to complete your order.

  2. What payment options are available?
    We accept major credit and debit cards, including Visa, Mastercard, and American Express. Payment selection is available during checkout.

  3. How can I track my order?
    Once shipped, you will receive a confirmation email with a tracking number. Use it to monitor your shipment’s progress online.

  4. Do you ship internationally?
    Yes, we deliver to many countries. Enter your shipping address at checkout to see available shipping options and costs.

  5. When will my order be shipped?
    Orders are generally processed within 1–7 business days. Delivery times vary by destination, typically 8–25 business days.

  6. What is your return policy?
    Returns are accepted within 30 days of delivery for unused items in original packaging. Refunds or exchanges follow our return guidelines.

  7. How can I contact customer support?
    Email us at service@withheavenon.us or use the contact form on our website. Our team is ready to assist you promptly.

  8. Are your products environmentally friendly?
    Many of our products are made with sustainable materials and eco-conscious processes. Check the product page for the “eco-friendly” label.

  9. Can I cancel or modify an order?
    Orders are processed quickly. Contact us as soon as possible; while changes aren’t guaranteed, we will try to help.

  10. How do I stay updated on promotions and new products?
    Subscribe to our newsletter or follow us on social media for updates on new arrivals, special offers, and exclusive discounts.